We listen hard to customers

A detailed audit establishes the type of cleaning requirements for your business.

Here’s what to expect:

  • Ahead of our meeting, we ask you to complete a short survey to pinpoint your specific needs and current challenges.
  • Our experienced cleaning consultants will assess your facilities comparing your business sector and size to current cleaning practices
  • In our first engagement we walk your premises together. We view and document each area and identify exactly what is required.
  • We will provide you with a standard of requirement for your business sector to demonstrate the level of cleaning required.
  • The proposal prepared focuses on allocating sufficient time, frequency and resource to do the job well, specific to your type of business.

Here’s what we are looking at:

  1. High touch points (HTPs): A focus on high volume touch points from the team, customers, contractors and anyone frequenting your site. This includes handles, light switches, push plates, cupboard door handles taps, sinks and such like.
  2. Spot Clean: This focuses on lower frequency surface areas and cleaning is performed on demand to maintain the surface. This might include entrance glass, spot mopping, spot vacuuming carpets.
  3. Full Clean: A less frequent activity but involves full cleaning of entire surfaces not just parts. A full clean is higher intensity and in some instances requires specific cleaning techniques. Normally a weekly activity.
  4. Deep Clean & Restoration: This is a monthly, quarterly or 6 monthly activity to restore back to an acceptable condition. This includes scrubbing, stripping or sealing hard floors, blade cleaning of internal external partition, perimeter glass and carpet cleaning
  5. Waste Disposal Needs: Part of our regular cleaning service can dispose of your recycling and general waste requirements. Using waste partners, we go beyond general waste and recycling to include comingled, organic, e-waste, steel, cardboard and paper waster services.


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Onboarded and Operational

We are big on collaboration and adopt a straightforward and friendly approach to doing business. When Namoli is your cleaning partner, you become part of our extended family.

Here’s what to expect:

  • We introduce you to your franchisee who will be your day-to-day contact and onsite carer for all your cleaning needs.
  • At the same time, we introduce you to the Namoli operations and care team for any other questions you may have or additional needs, they are accessible and respond quickly.
  • Together we undertake a full induction for your assigned cleaning team. This ensures complete alignment of expectations
  • You receive access and training on our communication app, Clean Smarts. This simple solution solves problems when they arise. Our app is accessible 24/7 by both the Namoli team and your allocated franchisee to ensure a responsive and accessible service. Just upload a picture or message in our Clean Smarts app and consider your problem solved.
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Working Well Together

We are driven by long-lasting partnerships. The wellness and wellbeing of your team, your customers and our team is our priority. As an agile business, we are small but perfectly formed to respond to your cleaning needs as and when you need it. We do our job and we do it well, so cleaning is seen and not heard.

Here’s what to expect:

  • 24/7 access to a responsive and supportive customer care team.
  • Courtesy calls from our customer care team to checkin with the experience
  • Onsite visits from both Namoli and the franchisee to audit your premises, ensuring the Namoli standards continue to be maintained
  • Surveys and feedback to support our drive for creativity. Our focus is delivering you the best service while continuing to change the game and raise the standards of commercial cleaning needs
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