Defining a standard of workplace living

Our research shows, that for too long the commercial cleaning industry has delivered a frustratingly poor level of quality and repeatedly failed to look after its supply chain. Franchise operators are squeezed on time with an inability to deliver a quality job and customers experience frustratingly unacceptable levels of clean working environments for their employees and customers. Accepting this as the norm is unacceptable.

Namoli exist to drive change, to raise the bar and start the conversation to defining a standard of workplace living. A connected community working together for a safe and healthy future. We are on a journey. One we are committed to one step at a time and it starts by sharing the Namoli standards of practice across a number of touchpoints.

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Our standards are three dimensional and not just based on the basic action of cleaning a space. It relies on having standards across these three specific areas:

Peace of mind for our customers

People & Practice Standards

  • We work with people who share our values and vision
  • All Namoli team members are fully educated in the standards of Namoli cleaning practices.
  • We educate and deliver training programs before any franchisee steps into a customer’s business.
  • Franchisees are all trained in chemical safety including SDS (safety data sheet) training and WHS (work health safety) induction training
  • Training is always-on to continue to keep the Namoli standards full operational and top of mind.
  • All our teams are fully police checked and vetted providing absolute reassurance for your business needs.
  • A rigid drug and alcohol policy is fully activated and endorsed
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Every room and surface receives a special treatment 

Dedicated Room Practice Standards

Restrooms

Restrooms must maintain a day-to-day or more cleaning standard across all surfaces to ensure complete sanitisation and an overall pleasantly scented space. When needed, high-pressure cleaning provides a deep clean and restoration to these spaces.

Kitchens

Kitchens require day-to-day cleaning to keep general surfaces free from germs.   When required, we activate deep cleaning activities beyond the essentials to prevent health and safety risks.

Flooring

Vinyl and hard floor maintenance can be a daily task for high traffic areas. Good maintenance retains quality conditions and extends the life of your flooring and is achieved through general sweeping and mopping. For worn or tired floors a range of service area available such as stripping, sealing and burnishing to restore the look instantly and extend floor life.

Window

Window cleaning inside and outside the building removes dirt, streaks and smudges. Specialist equipment can be required depending on your building and its location.

Carpet

Carpet cleaning is a less frequent activity. Our standard recommends this should be undertaken every 5 months to remove dirt, dust mites and skin cells, which can lead to wear and tear, odour issues and health conditions.

Upholstery

Upholstery cleaning uses hot water extraction techniques to fabric covered surface and breathes life and health back into your workplace furniture remove dirt and bacteria.

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Products and solutions to tackle every cleaning need

Product Solution Standards

  • Our teams are fully equipped with products, tools and equipment to get the job done.
  • Our product selection is fit for purpose for your cleaning needs and chemical products approved by the TGA (Therapeutic Good Administration)
  • The adoption of colour coding is part of our process to ensure no cross contamination through businesses
  • We can provide costings for all restroom consumables, including toilet paper, hands towels, air fresheners, sanitary bin service, hand soap and hand sanitiser
  • Environmentally friendly, green cleaning services are available. We minimise chemicals containing VOCs (carbon-based chemicals) and align to your specific business requirements without compromising on highlevels of cleaning standards
  • Specialist products for medical environments are used and comprehensive training is mandatory.
  • If required we utilise disposal mops, PPE and team cleaning methodologies
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It takes a village to raise the standards

Our business is driven by a truly collaborative community

As much as we care for cleaning for our customers, in equal measure, we care for our franchisees. We have built our business to
support franchisees, which creates stronger partnerships, better outcomes and proven mutual success for everyone involved.

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Training as standard

All franchisees complete the Namoli standard of training. This goes above and beyond existing industry standards to set the bar to how cleaning should be done every time.

Accreditation Assurance

We provide our franchisee with accreditations for completion of our training and access to a bank of ongoing materials to support them in their roles.

Upskilling & Ongoing Training

Training with Namoli is always on. We have a deep understanding of the industry and our focus is delivering the best cleaning experience and we continually raise the bar.

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Our success soundbites

Each business has unique requirements which relate to their industry or are specific to their working practices and brand guidelines.  We align to your needs and bring additional knowledge and experience where it is needed.  We know the little things make a big difference and we have captured some of these across a range of sectors.

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Hear from our customers

Laverton Cold Storage

“Cleaning is important to our business, it’s more than a requirement.  We searched around for nearly 12 months and then we found Namoli.  They are fantastic.  We wanted a commercial cleaner who managed their staff well and understood our strict guidelines and needs for cleaning.  Namoli have clear account management, have supported us through COVID, identify specific cleaning needs and communication is quick and easy via the app, any needs are fixed immediately.  We really rely on them and they make my job easier!”  

Josh Barnes

OH&S, QA and Facilities Coordinator, Melbourne

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Bostik Australia

“Namoli understand our business and just get the job done.  They work after hours, we trust their ability, they scale up when required and they assist us with waste partners.  I don’t get any internal complaints and receive regular reporting and feedback from the Namoli team. There is clear communication between the franchise cleaners and Namoli – they work together and I can see there is mutual respect.  The service is agile and responsive.  They are just good people.” 

Andrew Leetet

National Transport & Logistics Manager, Bostik Australia, Melbourne

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Australian Wool Testing Authority

“The less I hear about cleaning, the better, as I know it’s being done!  Namoli are efficient, action oriented, well presented and easily contactable.  Their app is good for communications, for ease of feedback or when additional cleaning needs to be logged.  While costs are competitive, the value is in regular audits, quality and maintenance. There is a well-balanced relationship and partnership between us, Namoli and their franchisee and they now operate across multiple sites.” 

Peter Walsh

CFO, Australia Wool Testing Authority, Melbourne & Brisbane

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Yeronga C&K

“Previous commercial cleaning businesses have been very hierarchical, but Namoli has a flat structure and are a breath of fresh air to work with.  As soon as Namoli walked in our centre they understood our needs and exactly what needed to be done. They are here 5 days a week and my team now comment on how clean it is and how nice it is to work in a clean environment.  There difference is they care. They allocate the right amount of time to get the job done and are proactive.” 

Yvonne Jones

Centre Manager, Yeronga C&K, Brisbane

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Brisbane Camperland

“When it came time for us to switch facilities cleaners, we considered a number of companies in the local marketplace.  When I met Namoli I was blown away by their professionalism.  They weren’t just yes people. They asked the right questions and did a comprehensive review.  They demonstrated through our tender that they understood our business, did an additional walk through with their franchisee and were professional end to end. We felt comforted, reassured and secure and the Swept App gave us great confidence as it is visual as well as written. Overall, the franchisee team are fantastic and there is continuity of team.” 

Nikki Norum

Office Manager, Brisbane Camperland

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