Defining a standard of workplace living

Our research shows, that for too long the commercial cleaning industry has delivered a frustratingly poor level of quality and repeatedly failed to look after its supply chain. Franchise operators are squeezed on time with an inability to deliver a quality job and customers experience frustratingly unacceptable levels of clean working environments for their employees and customers. Accepting this as the norm is unacceptable.

We exist to drive change in raising the bar on commercial cleaning expectations and start the conversation about defining a standard of workplace living. We are a connected community working together for a safe and healthy future. We are on a journey. One we are committed to and it starts by sharing the Namoli standards of practice across a number of touchpoints.

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Our standards are three dimensional and not just based on the basic action of cleaning a space. They are focused across three key areas.

People & Practice Standards

Peace of mind for our customers

  • We work with people who share our values and vision
  • All Namoli team members are fully educated in the standards of Namoli cleaning practices.
  • We educate and deliver training programs before any franchisee steps into a customer’s business.
  • Franchisees are all trained in chemical safety including SDS (safety data sheet) training and WHS (work health safety) induction training
  • Training is always-on to continue to keep the Namoli standards full operational and top of mind.
  • All our teams are fully police checked and vetted providing absolute reassurance for your business needs.
  • A rigid drug and alcohol policy is fully activated and endorsed
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Dedicated Room Practice Standards

Every room and surface receives a special treatment

Restrooms

Restrooms must maintain a day-to-day or more cleaning standard across all surfaces to ensure complete sanitisation and an overall pleasantly scented space. When needed, high-pressure cleaning provides a deep clean and restoration to these spaces.

Kitchens

Kitchens require day-to-day cleaning to keep general surfaces free from germs.   When required, we activate deep cleaning activities beyond the essentials to prevent health and safety risks.

Flooring

Vinyl and hard floor maintenance can be a daily task for high traffic areas. Good maintenance retains quality conditions and extends the life of your flooring and is achieved through general sweeping and mopping. For worn or tired floors a range of service area available such as stripping, sealing and burnishing to restore the look instantly and extend floor life.

Windows

Window cleaning inside and outside the building removes dirt, streaks and smudges. Specialist equipment can be required depending on your building and its location.

Carpet

Carpet cleaning is a less frequent activity. Our standard recommends this should be undertaken every 5 months to remove dirt, dust mites and skin cells, which can lead to wear and tear, odour issues and health conditions.

Upholstery

Upholstery cleaning uses hot water extraction techniques to fabric covered surface and breathes life and health back into your workplace furniture remove dirt and bacteria.

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Product Solution Standards

Products and solutions to tackle every cleaning need

  • Our teams are fully equipped with products, tools and equipment to get the job done.
  • Our product selection is fit for purpose for your cleaning needs and chemical products approved by the TGA (Therapeutic Good Administration)
  • The adoption of colour coding is part of our process to ensure no cross contamination through businesses
  • We can provide costings for all restroom consumables, including toilet paper, hands towels, air fresheners, sanitary bin service, hand soap and hand sanitiser
  • Environmentally friendly, green cleaning services are available. We minimise chemicals containing VOCs (carbon-based chemicals) and align to your specific business requirements without compromising on highlevels of cleaning standards
  • Specialist products for medical environments are used and comprehensive training is mandatory.
  • If required we utilise disposal mops, PPE and team cleaning methodologies
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It takes a village to raise the standards

Our business is driven by a truly collaborative community

The Namoli community works together to build a safe and healthy work environment for both our clients and our franchisees alike.
By supporting our franchisees and cleaners, we build strong and successful partnerships that ultimately create a better outcome for all parties involved.

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Our success soundbites

Each business has unique requirements which relate to their industry or are specific to their working practices and brand guidelines.  We align to your needs and bring additional knowledge and experience where it is needed.  We know the little things make a big difference and we have captured some of these across a range of sectors.

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Hear from our customers

Namoli has been an incredible partner in helping me grow my business in Victoria. They truly understand the needs of franchise owners and have been there every step of the way to support me. Their operation manager in Victoria, Janaka Siriwardana, has been exceptional. He has gone above and beyond to help me secure new clients and maintain existing ones.

What sets Namoli apart from other cleaning franchises is their personalised approach to helping you grow your business. They take it personally and are genuinely invested in your success.

Lloyd Abeyarathna
Namoli's Franchisee, Victoria

“Cleaning is important to our business, it’s more than a requirement.We searched around for nearly 12 months and then we found Namoli.They are fantastic.We wanted a commercial cleaner who managed their staff well and understood our strict guidelines and needs for cleaning.Namoli have clear account management, have supported us through COVID, identify specific cleaning needs and communication is quick and easy via the app, any needs are fixed immediately.We really rely on them and they make my job easier!” 

Josh Barnes
OH&S, QA and Facilities Coordinator, Melbourne

“Namoli understand our business and just get the job done.  They work after hours, we trust their ability, they scale up when required and they assist us with waste partners.  I don’t get any internal complaints and receive regular reporting and feedback from the Namoli team. There is clear communication between the franchise cleaners and Namoli – they work together and I can see there is mutual respect.  The service is agile and responsive.  They are just good people.” 

Andrew Leetet
National Transport & Logistics Manager, Bostik Australia, Melbourne

“The less I hear about cleaning, the better, as I know it’s being done!  Namoli are efficient, action oriented, well presented and easily contactable.  Their app is good for communications, for ease of feedback or when additional cleaning needs to be logged.  While costs are competitive, the value is in regular audits, quality and maintenance. There is a well-balanced relationship and partnership between us, Namoli and their franchisee and they now operate across multiple sites.” 

Peter Walsh
CFO, Australia Wool Testing Authority, Melbourne & Brisbane

“When it came time for us to switch facilities cleaners, we considered a number of companies in the local marketplace.  When I met Namoli I was blown away by their professionalism.  They weren’t just yes people. They asked the right questions and did a comprehensive review.  They demonstrated through our tender that they understood our business, did an additional walk through with their franchisee and were professional end to end. We felt comforted, reassured and secure and the Swept App gave us great confidence as it is visual as well as written. Overall, the franchisee team are fantastic and there is continuity of team.” 

Nikki Norum
Office Manager, Brisbane Camperland

At Keilor Private Hospital, we have had a relationship with the crew from Namoli for many years. We consider them to be part of our team and rely on them to keep the facility well maintained. Janaka and his team at Namoli are always available to us and happy to arrange after-hours work when needed. They have provided us with certificate cleans at breakneck speed with negligible disruption to business and can deal with any urgent concern that occurs. It has been very important to us to have the facility presented as impeccably clean so that our patients have confidence in their healthcare experience during these escalated times. The team at Namoli is an all-encompassing, one stop service provider that saves me hours of time and concern, delivering first class outcomes, not only at a competitive price, but ultimately working with me to save money with innovative solutions and economies via his extensive network. I highly recommend Namoli and Janaka and his team and look forward to working with them for many years to come.

Jayne Gaunt
Chief Executive Officer, Keilor Private Hospital, Melbourne
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